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Terms and conditions of use
1.	Introduction
1.1	These terms and conditions shall govern your use of our website.
1.2	By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3	If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.
1.4	You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
1.5	Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our [privacy and cookies policy].
2.	Credit
2.1	This document was created using a template from SEQ Legal (https://seqlegal.com).
3.	Copyright notice
3.1	Copyright (c) 2018, Grange Management (Holdings) Limited.
3.2	Subject to the express provisions of these terms and conditions:
(a)	we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b)	all the copyright and other intellectual property rights in our website and the material on our website are reserved.
4.	Licence to use website
4.1	You may:
(a)	view pages from our website in a web browser;
(b)	download pages from our website for caching in a web browser;
(c)	print pages from our website;
(d)	stream audio and video files from our website; and
(e)	use our website services by means of a web browser,
	subject to the other provisions of these terms and conditions.
4.2	Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
4.3	You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.
4.4	Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
4.5	Unless you own or control the relevant rights in the material, you must not:
(a)	republish material from our website (including republication on another website);
(b)	sell, rent or sub-license material from our website;
(c)	show any material from our website in public;
(d)	exploit material from our website for a commercial purpose; or
(e)	redistribute material from our website.
4.6	Notwithstanding Section 4.5, you may redistribute our newsletter in print and electronic form to any person.
4.7	We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
5.	Acceptable use
5.1	You must not:
(a)	use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b)	use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c)	use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d)	conduct any systematic or automated data collection activities including without limitation scraping, data mining, data extraction and data harvesting on or in relation to our website without our express written consent;
(e)	access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing; or,
(g)	use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
5.2	You must not use data collected from our website to contact individuals, companies or other persons or entities.
5.3	You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.
6.	Registration and accounts
6.1	To be eligible for an account on our booking website under this Section 6, you must be resident or situated in the United Kingdom.
6.2	You may register for an account with our booking website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.
6.3	You must not allow any other person to use your account to access the website.
6.4	You must notify us in writing immediately if you become aware of any unauthorised use of your account.
6.5	You must not use any other person's account to access the website, unless you have that person's express permission to do so.
7.	User login details
7.1	If you register for an account with our website, you will be asked to enter your email and choose a password.
7.2	Your email must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account for or in connection with the impersonation of any person. 
7.3	You must keep your password confidential.
7.4	You must notify us in writing immediately if you become aware of any disclosure of your password.
7.5	You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
8.	Cancellation and suspension of account
8.1	We may:
(a)	suspend your account;
(b)	cancel your account; and/or
(c)	edit your account details,
	at any time in our sole discretion without notice or explanation.
8.2	You may cancel your account on the website at anytime by emailing info@grangeretreat.co.uk
9.	Your content: licence
9.1	In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.
9.2	You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media OR reproduce, store and publish your content on and in relation to this website and any successor website OR reproduce, store and, with your specific consent, publish your content on and in relation to this website.
9.3	You grant to us the right to sub-license the rights licensed under Section 9.2.
9.4	You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2.
9.5	You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
9.6	You may edit your content to the extent permitted using the editing functionality made available on our website.
9.7	Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.
10.	Your content: rules
10.1	You warrant and represent that your content will comply with these terms and conditions.
10.2	Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
10.3	Your content, and the use of your content by us in accordance with these terms and conditions, must not:
(a)	be libellous or maliciously false;
(b)	be obscene or indecent;
(c)	infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
(d)	infringe any right of confidence, right of privacy or right under data protection legislation;
(e)	constitute negligent advice or contain any negligent statement;
(f)	constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
(g)	be in contempt of any court, or in breach of any court order;
(h)	be in breach of racial or religious hatred or discrimination legislation;
(i)	be blasphemous;
(j)	be in breach of official secrets legislation;
(k)	be in breach of any contractual obligation owed to any person;
(l)	depict violence in an explicit, graphic or gratuitous manner;
(m)	be pornographic, lewd, suggestive or sexually explicit;
(n)	be untrue, false, inaccurate or misleading;
(o)	consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
(p)	constitute spam;
(q)	be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
(r)	cause annoyance, inconvenience or needless anxiety to any person.
11.	Limited warranties
11.1	We do not warrant or represent:
(a)	the completeness or accuracy of the information published on our website;
(b)	that the material on the website is up to date; or
(c)	that the website or any service on the website will remain available.
11.2	We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
11.3	To the maximum extent permitted by applicable law and subject to Section 12.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.
12.	Limitations and exclusions of liability
12.1	Nothing in these terms and conditions will:
(a)	limit or exclude any liability for death or personal injury resulting from negligence;
(b)	limit or exclude any liability for fraud or fraudulent misrepresentation;
(c)	limit any liabilities in any way that is not permitted under applicable law; or
(d)	exclude any liabilities that may not be excluded under applicable law.
12.2	The limitations and exclusions of liability set out in this Section 12 and elsewhere in these terms and conditions: 
(a)	are subject to Section 12.1; and
(b)	govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
12.3	To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
12.4	We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
12.5	We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
12.6	We will not be liable to you in respect of any loss or corruption of any data, database or software.
12.7	We will not be liable to you in respect of any special, indirect or consequential loss or damage.
12.8	You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
13.	Breaches of these terms and conditions
13.1	Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may: 
(a)	send you one or more formal warnings;
(b)	temporarily suspend your access to our website;
(c)	permanently prohibit you from accessing our website;
(d)	block computers using your IP address from accessing our website;
(e)	contact any or all of your internet service providers and request that they block your access to our website;
(f)	commence legal action against you, whether for breach of contract or otherwise; and/or
(g)	suspend or delete your account on our booking website.
13.2	Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).
14.	Variation
14.1	We may revise these terms and conditions from time to time.
14.2	The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions
14.3	If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.
15.	Assignment
15.1	You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions. 
15.2	You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions. 
16.	Severability
16.1	If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
16.2	If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. 
17.	Third party rights
17.1	A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
17.2	The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.
18.	Entire agreement
18.1	Subject to Section 12.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.
19.	Law and jurisdiction
19.1	These terms and conditions shall be governed by and construed in accordance with English law.
19.2	Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
20.	Statutory and regulatory disclosures
20.1	We are registered on Companies House; you can find the online version of the register at https://beta.companieshouse.gov.uk/, and our registration number is 2005488.
20.5	Our VAT number is 436455344.
21.	Our details
21.1	This website is owned and operated by Grange Management (Holdings) Limited.
21.2	We are registered in England and Wales under registration number 2005488, and our registered office is at 4, Grange Court, The Limes, Ingatestone, Essex, CM4 0GB.
21.3	Our principal place of business is at the address in clause 21.2
21.4	You can contact us:
(a)	by post, to the postal address given above;
(b)	using our website contact form;
(c)	by telephone, on the contact number published on our website from time to time; or
(d)	by email, using the email address published on our website from time to time.
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Privacy Policy
While we have made every effort to provide accurate and up to date information on our website, the law is constantly changing and affects each person or business in different ways.
The information contained within this website is no substitute for specific advice and we will not accept liability if you rely solely on information from the website.
It is important that you read this page as it contains important information regarding accessing our website.
By accessing this website you agree to the terms and conditions set out below:
•	General
•	Privacy
•	Content
•	Downloads
•	Liability
•	Emails
________________________________________
General
- This website is published by Grange Management (Holdings) Ltd. The following statements apply to this website.
- This website is issued in the United Kingdom and is intended for the information and use of United Kingdom residents only.
________________________________________
Privacy
Grange respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
•	Important information and who we are
•	The data we collect about you
•	How is your personal data collected
•	How we use your personal data
•	Disclosures of your personal data
•	International transfers
•	Data security
•	Data retention
•	Your legal rights
•	Glossary
Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how Grange collects and processes your personal data through your use of this website, including any data you may provide through this website.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
Grange Management (Holdings) Ltd is the controller and responsible for your personal data (collectively referred to as Grange, 'we', 'us' or 'our' in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 28th August 2018 and historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data
Includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data
Includes home address, email address and telephone numbers.
Transaction Data
Includes details about payments to and from you and other details of the services you use from us.
Technical Data
Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data
Includes your username and password, preferences, feedback and survey responses.
Usage Data
Includes information about how you use our website, products and services.
Marketing and Communications Data
Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
How is your personal data collected?
We use different methods to collect data from and about you including through:
Direct interactions
You may give us your Identity / Contact data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
•	apply for our products or services
•	create an account on our website
•	subscribe to our service or publications
•	request marketing to be sent to you
•	enter a survey
•	give us some feedback.
Automated technologies or interactions
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.
Third parties or publicly available sources.
We may receive personal data about you from various third parties, including technical data from the following parties:
•	analytics providers [such as Google based outside the EU]
•	advertising networks [such as Google based outside the EU]
•	search information providers [such as Google based outside the EU].
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
•	Where we need to perform the contract we are about to enter into or have entered into with you.
•	Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
•	Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.

Purpose/Activity 1
To perform our services to you including:
•	Manage payments, fees and charges.
•	Collect and recover money owed to us

Type of Data
•	Identity
•	Contact
•	Financial
•	Transaction
•	Marketing and Communications

Lawful Basis for Processing including basis of legitimate Interest
•	Performance of a contract with you
•	Necessary for our legitimate interests (to recover debts due to us)

Purpose/Activity 2
To manage our relationship with you which will include:
•	Notifying you about changes to our terms or privacy policy
•	Asking you to leave a review or take a survey

Type of Data
•	Identity
•	Contact
•	Profile
•	Marketing and Communications

Lawful Basis for Processing including basis of legitimate Interest
•	Performance of a contract with you
•	Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

Purpose/Activity 3
To enable you to complete a survey

Type of Data
•	Identity
•	Contact
•	Profile
•	Usage
•	Marketing and Communications

Lawful Basis for Processing including basis of legitimate Interest
•	Performance of a contract with you
•	Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

Purpose/Activity 4
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

Type of data
•	Identity
•	Contact
•	Technical

Lawful Basis for Processing including basis of legitimate Interest
•	Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
•	Necessary to comply with a legal obligation

Purpose/Activity 5
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

Type of Data
•	Technical Usage

Lawful Basis for Processing including basis of legitimate Interest
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

Purpose/Activity 6
To make suggestions and recommendations to you about goods or services that may be of interest to you

Type of data
•	Identity
•	Contact
•	Technical
•	Usage
•	Profile

Lawful Basis for Processing including basis of legitimate Interest
Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any company outside the Grange Management (Holdings) Ltd group of companies for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase or other transactions.
Cookies
This website uses cookies. A cookie is a small text file stored in your computer containing text data. We use cookies for certain functions to improve the usability of the website. These cookies do not contain any personal information about you. However, enabling cookies in your web browser is necessary if you wish your selections to be remembered for future visits on the same computer. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. For more information about cookies and instructions on how to adjust your browser settings to restrict or disable cookies, see the IAB website at www.allaboutcookies.org. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.  If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in ' How we use your personal data':
•	Internal Third Parties as set out in the Glossary.
•	External Third Parties as set out in the Glossary.
•	Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
•	Request access to your personal data
•	Request correction of your personal data
•	Request erasure of your personal data
•	Object to processing of your personal data
•	Request restriction of processing your personal data
•	Request transfer of your personal data
•	Right to withdraw consent
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Glossary
Lawful basis
Legitimate Interest
Means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract
Means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation
Means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Third parties
Internal third parties
Other companies in the Grange Group [acting as joint controllers or processors] and who are based in the UK.
External third parties
•	Service providers [acting as processors] based in the United Kingdom who provide IT and system administration services.
•	Professional advisers [acting as processors or joint controllers] including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
•	HM Revenue & Customs, regulators and other authorities [acting as processors or joint controllers] based in the United Kingdom who require reporting of processing activities in certain circumstances.
Your legal rights
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”).
This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you.
This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data
This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data
Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data
This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party
We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data
However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
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Content
- We retain the copyright for the pages of this website and the material and information contained in those pages, with all rights reserved by us.
- The pages of this site may not, in whole or in part, be reproduced, copied stored, transmitted or used by any party, except for the purpose of downloading for private, non-commercial, viewing purposes or where we have given our prior written consent. You must not alter anything on this website and no material from this site may be used on any other website. No links may be created to this site without our prior written consent.
- We may make changes to the information contained within this site at any time without updating this site to reflect those changes. We will not be liable for errors, omissions or for information becoming out of date. If you are in any doubt as to the accuracy and currency of any information contained within the pages of this site, or you require any further information, you should contact us.
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Downloads
- Any software is downloaded at your own risk. We do not warrant the suitability of any software which is downloaded and accept no liability for any problems with your computer that may arise as a result.
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Liability
- We will not be liable for any claims, penalties, losses, damages, costs or expenses arising from the use of or inability to use, interruption or availability of, this website, its operation or transmission, computer viruses or any unauthorised access to or alteration of the website. We do not warrant that the contents of this website are compatible with all computer systems and browsers.
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Emails
- We do not guarantee that any email sent to us will be received or that the contents will remain private during transmission. If you are concerned about this please consider other means of communication. You are responsible for ensuring any electronic message or information you send to us is free from any virus or defect that may harm our systems in any way.